Refund Policy
Last updated: July 2026
1. The 7-day money-back guarantee
Every paid plan includes a money-back guarantee for 7 days from activation. If the service is not right for you in that window, message us on any support channel and ask for a refund — no lengthy justification required.
2. How to claim
Contact us on WhatsApp, Telegram, live chat or email within 7 days of activation with the username on your plan. We may ask a couple of questions to see if a quick fix would solve your issue — but the decision to refund remains yours within the window.
3. Processing
Approved refunds are returned via the same method you paid with, normally within [5] working days of approval.
4. Outside the window
After 7 days, plans are non-refundable except where required by law or in cases of extended service failure, which we assess case by case in your favour where reasonable.
5. Free trials
Trials are free and require no payment, so no refund applies — the trial exists precisely so you can judge the service before spending anything.
Template notice: replace all bracketed placeholders (company name, number, address) with your registered details, and have these terms reviewed by a solicitor before launch.